Documentation

UVdesk - How to arrange Groups into Subgroups?

Team working:

UVdesk support allows to group users into teams (a subgroup of any group) which make it easy for allocating conversations to a group of people in spite of assigning to an individual one.

Quick steps for adding Teams:

  1. Login to the UVdesk Support Portal.
  2. On the Dashboard, you will see "USERS" menu and under it, you will find "Teams".


  3. Click on the "Teams" Icon and then you will see a list of existing teams or sub-groups ( if any ) and "New Group" button.
  4. Click on "New Team" and a new page will open. Enter Name, Description, Users, Groups, and tick on "Status" for Enabling that group.


  5. Click on "Save Changes" to save information and create the Team.

Points to Ponder:

  1. You can sort the groups on the basis of "Name" and "Created By".
  2. You can also filter the groups by Status- All, Active, Disabled.
  3. You can also search the group by typing the keyword.