UVdesk - How to prepare Saved Replies?
Saving time by instant replies:
Even the vast knowledgebase can't protect support staffs or the agents from the most common questions coming up again and again by the customers.
This force agents to reinvent the wheel for the same set of questions which results in inconsistent replies and wasted queries.
What are Saved Replies?
Save agent's time by creating some pre-formatted reply templates to common queries- Saved Replies that helps the agent to answer the question within a single click.
For the next time, any customer asks a question - How to reset a password, the agent can quickly pop out a saved response for that issue and focus on other things that really matter.
Quicks steps for creating Saved Replies: