What are tags & its usage?

Tags are set of words that are used to add more meaning to the ticket and to make the ticket search easy.

Tags Usage:

Tag helps to label any ticket with specific words making it easier to search any ticket from a chunk of ticket list as it has been tagged.

For example - If you want to tag all the support requests having a prime concern related to presale then you can tag those tickets as "Presale query" or "About presale". It will help a lot in ticket search.

Quicks steps for adding Tags:

The tags can be added manually to any ticket by the support staff or the administrator. Follow these simple steps to tag any ticket.

1. Login to your UVdesk Support Panel.
2. Go to the Ticket View and open a ticket as per your need.
3. On the left side of the ticket, you will find the Tags box.


4. Enter the name of the tag which you want to add on that ticket and hit the enter button to save.
5. You can also view the list of added tags by following the path PRODUCTIVITY > Tags.