UVdesk - How to add tags to a ticket?
What are tags & its usage?
Tags are set of words that are used to add more meaning to the ticket and to make the ticket search easy.
Tag helps to label any ticket with specific words making it easier to search any ticket from a chunk of ticket list as it has been tagged.
For example - If you want to tag all the support requests having a prime concern related to presale then you can tag those tickets as "Presale query" or "About presale". It will help a lot in ticket search.
Quicks steps for adding Tags:
The tags can be added manually to any ticket by the support staff or the administrator. Follow these simple steps to tag any ticket.