UVdesk - How to prepare E-mail templates?
E-mail templates are basically pre-formatted text which makes use of placeholders.
Placeholders allow you to use dynamic codes in action which are not visible to the customers as they get replaced by the exact value at the time of execution.
They are a great way to add dynamic content and personalize your automated e-mails.They are enclosed in double curly braces.
Placeholders are available for the following variables:
We can add placeholders by simply selecting e-mail templates under settings then clicking on placeholder tab.
Quick steps for adding a new Email Template-