UVdesk - How to add Kudos?

What is Kudos?

Kudos is all about the ratings of "Agents" profile whether they have got a good response or the bad one from the customers.

UVdesk – It also displays whether the agent is a star performer or a mediocre one.

Steps for adding kudos-

  1. Login to your UVdesk Support Panel.
  2. On the Dashboard, you will see "Reports" menu and under it, you will find "Kudos".

  3. Click on the "kudos" Icon and then you will be redirected to a new page.
  4. In the Kudos section within the Reports, the owner or the agent can see the ratings provided by the customers for their support.

  5. The agent or the owner can see Ticket Id, Customer Name, Customer Email, Timestamp on which Kudos Rating is provided by the customer.

  6. In the Filter View, the owner or the agent can see the Kudos Rating by selecting any particular Agent, Group, Team, Type, Priority, customer, source.